We have a 90 day return policy. After 90 days a 20% restocking fee will be applied.
We warranty most products up to 90 days, excluding normal wear and tear. Our Baja Back braces have up to a 1 year manufacturer’s warranty.
Ultima: This material has the highest level of compression, this is best used with active people. Note: This material is designed to provide compression, if you are on the cusp of the size chart we recommend that you select the next size up.
Stratus: This material is our comfort compression and has more stretch than the Ultima material. Note: This material is designed for people in between sizing and offers less compression
Ultima 2SL: This material is used in our wraparound products, designed to be compatible with Velcro.
We make it our highest effort to ship all orders within 24 hours of entry
Depending on your location, we can ship products from our Oregon or Kentucky centers as inventory allows.
We pride ourselves on offering the best in patient compliance and comfort. All of our products are hypoallergenic, neoprene free, latex free and breathable.
At BioSkin we highly regard our customer’s feedback. We would appreciate a picture of the defective item so we can share that information with our Research and Development department. Upon inspection of defective product photo, we will issue a replacement product along with a return label for you to send the defective product back to us.
We would be happy to create a custom brace. There is a custom form that you can request for specific measurements to fill out. When that is received we will create a quote based on extra time to sew. We have custom forms for most of our products. We ask that you allow a 2 week lead time when creating custom products. We rely on the custom measurements taken to provide the best fit possible, because of this no returns or credits are offered if the brace doesn’t work.
Our products can be hand washed and air dried. Please do not place any BioSkin product in the dryer.